Frequently Asked Questions
Why did the city make this change?
One of the recurring issues brought to the attention of city representatives is the cleanliness of streets and neighborhoods. While there is no one solution, this program will eliminate households without sanitation service, increase regularly scheduled service of public receptacles and use street sweepers to reduce the amount of trash.
Can I maintain or select my own waste provider?
No. To maintain a consistent citywide service and ensure standards of operations, residents will not be able to maintain or select a separate service for household collections of solid waste.
Can I opt out of residential solid waste services?
No. City Ordinance 6-2003 holds that the city’s residential solid waste services are mandatory for all residents and therefore the city does not offer an opt-out option for residential curbside solid waste services.
What services are included? Can I request additional services?
This service includes weekly garbage collections of one cart and monthly curbside bulky waste. Additional services can be requested directly from the provider, including additional carts and collection of yard debris.
What day will my home be served?
Can I use my old roll cart?
How do I report an issue with my service?
Will there be a recycling option?
Merk Miles Citizens Convenience Center continues offering residents recycling at no charge. In addition, the city is looking at additional locations to offer recycling options as well. Curbside recycling will not be offered at this time.
How am I billed for this service?
This is a Fee that is issued by the Fulton County Tax Commissioner for basic service. The property owner is responsible for payment. Additional containers or other services can be paid directly through Waste Pro.
How is my solid waste bill calculated?
The bill for basic service is $233.16 per year ($19.43 per month) which includes weekly garbage collection and monthly bulk pick up.
Is my mortgage company responsible for paying my solid waste bill?
If your mortgage company pays your property taxes, you may want to contact them regarding arrangements for payment of this solid waste fee.
Do I still have to pay a solid waste bill even if no one is residing on the property?
Yes. It is the policy of Solid Waste Services not to pro-rate charges because a residential structure is unoccupied.
If I am selling my property. Am I still responsible for the bill?
Yes. If you owned the property on January 1, 2023 you are responsible for payment of the bill. However, if contractual arrangements for the payment were made during closing, you may want to contact your closing attorney.
If I reside in a condominium and our complex utilizes a private company, why do we have to pay for Solid Waste?
Any home with a roll cart is considered part of the residential collection program.
Will Solid Waste fees be put back into the property taxes?
How long do I have before a lien is placed against my property for Solid Waste for fees?
The property owner will received proper notification of our intent to issue a FiFa (lien) 30 days prior to a lien being placed on a delinquent Solid Waste account.
How do I request non-curbside collections (aka Backdoor Service?)
The city provides non-curbside collections for residents that are physically unable place their trash at the curb. All trash placed in the cart must be in secure bags that can be lifted out of the container without injuring the service provider. As a resident you can request this service. Once your service has been requested, please allow one week for the schedules to be updated. To get started, simply fill out a request.
On your service day please ensure that your cart is placed in a visible spot for the service provider can locate the cart when coming up your driveway. The service provider will not open gates, go into backyards or enter closed areas. Only City of South Fulton residential carts will be serviced.
Will I get billed if my residential property is vacant or does not have a structure?
The city may authorize exceptions for properties with the proper documentation awaiting a certificate of occupancy. The city will also waive fees for properties without a residential structure.
Are there any discounts?
No. To keep services at a consistent rate to cover the cost of operations, no discounts are provided. The city will provide details of assistance programs if they become available.
Can I paint my garbage cart a different color?
No. The solid waste carts are property of the provider and city and may not be altered. In the cases of damage or alterations, the property owner will be charged the cost of a replacement cart.
Will Merk Miles Convenience Center close?
No. Merk Miles is a critical feature of the Clean South Fulton Program. We are in the process of enhancing services offered at Merk Miles, especially those related to recycling. In addition, we will be enhancing the overall experience and conditions of this facility to promote its use.