Programs and Performance

The Office of Programs and Performance works to enable City departments and City government as a whole to measure, track, and report on the progress of major goals and initiatives and utilize data and evidence to make policy and program decisions. Performance Management systems and strategies are designed to improve the effectiveness and efficiency of services to city residents and services that support departments and operations.

The Programs and Performance team works collaboratively with departments and offices to strengthen strategic goals, identify meaningful indicators that can demonstrate service trends and improvements, build capacity to collect and analyze data, and design user-friendly tools to communicate performance metrics internally and to the public.

Programs and Performance assists City departments and offices with the following:

  • Reviewing and streamlining performance measures
  • Developing, updating, or refining strategic plans into brief documents with clear goals, measures, and data collection strategies
  • Data analyses
  • Drafting performance reports/documents
  • Developing performance measure dashboards for agency leaders and managers
  1. strategic planning
  2. transparency initiatives
  3. customer service

Based upon months of research, public input and collaborative discussions, the City’s strategic plan provides a roadmap for where the city is headed in the next three years and beyond and the steps it will take to get there. The plan sets forth five overall goals to lead that drive as well as goals for individual departments that support the main tenants. It is with great pleasure we present City of South Fulton 2020-2023 Strategic Plan: Envisioning Our Future.