Programs and Performance
The Office of Programs and Performance works to enable City departments and City government as a whole to measure, track, and report on the progress of major goals and initiatives and utilize data and evidence to make policy and program decisions. Performance Management systems and strategies are designed to improve the effectiveness and efficiency of services to city residents and services that support departments and operations.
The Programs and Performance team works collaboratively with departments and offices to strengthen strategic goals, identify meaningful indicators that can demonstrate service trends and improvements, build capacity to collect and analyze data, and design user-friendly tools to communicate performance metrics internally and to the public.
Programs and Performance assists City departments and offices with the following:
- Reviewing and streamlining performance measures
- Developing, updating, or refining strategic plans into brief documents with clear goals, measures, and data collection strategies
- Data analyses
- Drafting performance reports/documents
- Developing performance measure dashboards for agency leaders and managers
Based upon months of research, public input and collaborative discussions, the City’s strategic plan provides a roadmap for where the city is headed in the next three years and beyond and the steps it will take to get there. The plan sets forth five overall goals to lead that drive as well as goals for individual departments that support the main tenants. It is with great pleasure we present City of South Fulton 2020-2023 Strategic Plan: Envisioning Our Future.
An open and transparent City government ensures accountability, builds public trust and keeps residents better informed and engaged in government. Timely and relevant City data allows the public, community leaders, decision makers, and operational managers to make informed data-driven decisions.
The City offers two key tools to ensure we are responsive and accountable. COSF 311 empowers residents by providing a way for them to report quality-of-life issues and request City services. It provides City officials with a centralized system to manage issues from reporting to resolution, while engaging residents every step of the way. Through OpenGov, residents can track City spending - one transaction at a time.
Because service delivery is the City's main job, providing excellent customer service is one of our top priorities. The City of South Fulton is one of only a few in the metro Atlanta area that provides the level of access and we do through the SeeClickFix mobile app and call center.
Let us know how we're doing be completing our customer service survey.