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Resident Requests
The City is very responsive to citizen’s concerns and requests. Based upon the request or concern the City will prioritize the request based upon the following priority basis:
- Priority 1 – “Urgent” (Complete Within 1 Business Day)
- Priority 2 – “Important” (Complete Within 3 Business Days)
- Priority 3 – “Standard” (Complete Within 10 Business Days)
- Priority 4 – “Preventative Maintenance”
- Priority 5 – “Extensive” (Complete Within 30 Days)
These issues present a concern to the health safety and welfare of the traveling project. Examples of these kinds of concerns are:
- traffic signal out
- traffic signal on flash
- large potholes/sinkholes
- bridge over topping (flooding)
- debris and litter causing safety hazard
- dead animal in roadway
- flooding in roadway
- downed tree/power lines in the road
- storm pipe clogged resulting in severe flooding
- snow/ice that presents hazards to motorists and pedestrians
This priority will be used when response time is important, but not “urgent.” These priorities include:
- small potholes
- correcting sight distance issues
- pickup debris and litter along roadways
- dead animals on the shoulder or off the road
This priority is used for corrective work that can be planned and scheduled based upon efficiencies. These priorities include:
- routine sign replacements
- street light requests
- street repairs
- etc.
This priority is used for all maintenance activities that are performed on a routine schedule such as:
- mowing
- litter pickup
- storm structure inspections/cleanings
- Note: For example, mowing of designated roads will be performed every 4 weeks during the growing season (April through September).
This priority is used for projects that cannot be completed within 10 days due to the size/scope of the project or because there is a lead time for ordering parts/materials.
Questions?
Contact Public Works at (470) 552-4311