Communications & External Affairs

The Office of Communications & External Affairs is led by Ms. Jolene Butts Freeman, who oversees all communications efforts.


The mission of the Communication Department is to gather and share information to support and encourage open, participatory government and an informed community.


The Communication & External Affairs Department, responsible for providing effective communication with residents, staff and council, works to increase the understanding of and support for city programs, policies and projects, and to develop positive media relations that provide balanced coverage of city issues.

Media/External Communication
Media/External Communication ensures timely and accurate public information of city operations, projects and policies, council action, crisis/disaster communications, economic vitality initiatives, and awareness campaigns through traditional media, press releases, social media and the internet.

Internal Communication
Internal Communication conveys organizational information to all City of South Fulton employees. Topics include changes in employee benefits, city compensation systems, significant city projects, staff development and training, city policies and updates on council work plans.

Web Content/Social Media
Web content/social media leads department liaison teams and oversees Internet content standards and social media guidelines to inform community members about city services and programs and to provide additional engagement opportunities outside of scheduled public meetings.


All media requests for interviews or information at City Hall should be directed to the Office of Communications. The Office will work diligently to ensure that all media requests to meet with public officials or obtain public documents are addressed promptly.

City of South Fulton 2020 Outreach & Communications Plan

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